Last Updated: August 14, 2026

Welcome to Maqs Al-Sindbad Tailors. These Terms & Conditions govern your use of our website, products, online ordering services, custom tailoring services, appointment and VIP in-home measurement services, and other services provided through our website.

By accessing or using our website, placing an order, booking an appointment, or using any of our services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

1. About Us

Maqs Al-Sindbad Tailors is a tailoring business based in Salmiya, Kuwait.

Business Address:
14-4 Abu Dhar Al-Ghifari St. 19 Ln
Salmiya, Kuwait

Phone: +965 9954 4493
Email: sindbadtailorskwt@gmail.com

2. Website Use

You may use our website for lawful purposes and in accordance with these Terms & Conditions.

You agree not to:

• Use the website for any unlawful or unauthorized purpose.
• Attempt to gain unauthorized access to our website, systems, accounts, or databases.
• Interfere with the security or operation of the website.
• Upload or transmit malicious software, harmful code, or other destructive material.
• Use the website to impersonate another person or entity.
• Attempt to obtain or misuse another customer's personal information.
• Use website content or information for fraudulent or unauthorized commercial purposes.

We reserve the right to restrict or terminate access to the website where we reasonably believe that these Terms & Conditions have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, colors, prices, fabric information, and other product details displayed on our website are accurate and up to date.

However:

• Actual fabric colors may vary slightly depending on your device, display settings, lighting, and photography conditions.
• Product images are provided for illustrative purposes and may not perfectly represent the actual color or texture.
• Fabric texture and appearance may vary slightly between batches.
• Product availability may change without prior notice.
• We reserve the right to correct errors or inaccuracies in product information.

The availability of a product on the website does not guarantee that it will remain available until an order is completed.

4. Fabric Purchases

Fabric products are generally sold by the metre.

Customers are responsible for selecting the appropriate fabric and required length before placing an order.

Once an order has been submitted and processed, changes to fabric selection or quantity may not be possible.

Customers should carefully review their selected:

• Fabric
• Color
• Length
• Quantity
• Other available product options

before completing the purchase.

5. Orders

When you place an order through our website, you are making a request to purchase the selected products or services.

After receiving your order, we may send an order confirmation or other notification to the email address or contact information provided by you.

An order may be cancelled or rejected where reasonably necessary, including circumstances such as:

• Product unavailability
• Incorrect pricing or product information
• Suspected fraudulent activity
• Payment failure
• Technical errors
• Other circumstances that prevent us from fulfilling the order

If we cancel an order after payment has been received, we will process any applicable refund according to our Refund and Returns Policy.

6. Prices and Payments

All prices displayed on the website are subject to change without prior notice.

The applicable price is the price displayed at the time the order is placed, except where there is an obvious pricing or technical error.

Customers are responsible for providing accurate payment and billing information.

Payment must be successfully completed through the available payment method before an order can be processed where prepayment is required.

We may use third-party payment service providers to process payments. Such providers may have their own terms and privacy policies.

7. Custom Dishdasha Services

Our website may allow customers to customize a Dishdasha by selecting available fabrics, lengths, tailoring options, and other customization requirements.

Customers are responsible for reviewing all selections before submitting a custom order.

Because custom-made garments are prepared according to customer-selected specifications, measurements, fabric selections, and customization requirements, custom orders may be subject to different return, cancellation, and refund conditions than standard products.

We recommend carefully reviewing all measurements and customization selections before confirming a custom order.

8. Measurements

Where measurements are provided by the customer, the customer is responsible for ensuring that the measurements submitted are accurate.

Where our team takes measurements, we will make reasonable efforts to obtain accurate measurements based on the information and circumstances available at the appointment.

Customers should cooperate with the measurement process and provide accurate information where requested.

9. VIP In-Home Measurement Service

Our VIP In-Home Measurement Service allows customers to request an appointment for professional measurements at a selected location in Kuwait.

Appointment availability is subject to scheduling and confirmation.

Customers must provide accurate:

• Name
• Contact information
• Location/address
• Preferred appointment date
• Preferred appointment time
• Other information reasonably necessary to arrange the appointment

We reserve the right to contact the customer to confirm or modify appointment details where necessary.

An appointment is not considered finally confirmed until the applicable confirmation has been issued through our booking system or communicated by our team.

10. Appointment Cancellations and Changes

If you need to cancel or change an appointment, please do so as soon as reasonably possible.

Appointments may be subject to availability when rescheduling.

Repeated cancellations, missed appointments, or failure to provide accurate appointment information may affect our ability to provide future appointment services.

Where a cancellation involves a paid service, any applicable refund will be handled according to our Refund and Returns Policy.

11. Delivery

We will make reasonable efforts to process and deliver orders within the applicable delivery timeframe.

Delivery times may vary depending on:

• Order type
• Product availability
• Delivery location
• Courier or logistics provider
• Public holidays
• Unforeseen circumstances
• Other factors outside our reasonable control

Customers are responsible for providing an accurate delivery address and contact information.

We are not responsible for delays caused by incorrect or incomplete information provided by the customer.

12. Custom Orders and Delivery

Custom tailoring orders may require additional processing time because the garment must be prepared according to the customer's selected specifications.

Estimated processing or delivery times are provided as an indication and may change depending on the complexity of the order and other circumstances.

We will make reasonable efforts to communicate significant delays where applicable.

13. Returns, Refunds and Exchanges

Returns, refunds, exchanges, and cancellations are governed by our separate Refund and Returns Policy.

Standard products and custom-made products may be subject to different conditions.

Because custom-tailored garments are made according to individual customer specifications, they may not be eligible for return or refund except where permitted under our Refund and Returns Policy or applicable law.

Customers should review the Refund and Returns Policy before placing an order.

14. Product Defects or Errors

If you believe that you have received a defective, damaged, incorrect, or materially different product, please contact us as soon as reasonably possible after receiving the order.

Please provide:

• Order information
• Description of the issue
• Relevant photographs where appropriate
• Other information reasonably necessary for us to investigate the matter

We will review the issue and determine the appropriate resolution in accordance with our Refund and Returns Policy and applicable law.

15. Customer Responsibilities

You are responsible for:

• Providing accurate personal and contact information.
• Providing an accurate delivery address.
• Providing accurate measurements where you are responsible for submitting them.
• Reviewing product selections before completing an order.
• Reviewing fabric color, type, length, quantity, and customization options.
• Ensuring that your payment information is accurate.
• Keeping your account credentials secure.
• Reviewing these Terms & Conditions and our other applicable policies.

16. Intellectual Property

Unless otherwise stated, the content available on our website, including:

• Text
• Product descriptions
• Images
• Graphics
• Logos
• Branding
• Website design
• Page layouts
• Other original materials

is owned by or licensed to Maqs Al-Sindbad Tailors and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, republish, sell, or commercially exploit our website content without our prior written permission, except where permitted by applicable law.

17. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, delivery services, booking services, analytics services, social media platforms, or other external services.

We are not responsible for the content, availability, security, privacy practices, or terms of third-party services.

Your use of third-party services may be subject to the applicable provider's own terms and policies.

18. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be:

• Available without interruption
• Free from errors
• Free from technical problems
• Free from security vulnerabilities
• Compatible with every device or browser

The website may occasionally be unavailable because of maintenance, updates, technical issues, hosting problems, security measures, or circumstances beyond our reasonable control.

19. Limitation of Liability

To the extent permitted by applicable law, Maqs Al-Sindbad Tailors will not be responsible for losses arising from:

• Temporary website unavailability
• Delays caused by third-party service providers
• Incorrect information supplied by the customer
• Customer errors in product selections or measurements
• Events outside our reasonable control
• Misuse of the website or services
• Unauthorized access resulting from circumstances outside our reasonable control

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.

20. Force Majeure

We will not be responsible for delays or failure to perform our obligations where the delay or failure results from circumstances beyond our reasonable control.

Such circumstances may include, where applicable:

• Natural disasters
• Severe weather
• Government actions or restrictions
• Public emergencies
• Transportation disruptions
• Internet or telecommunications failures
• Power outages
• Labor disruptions
• Security incidents
• Other events beyond our reasonable control

We will make reasonable efforts to resume affected services as soon as practicable.

21. Privacy

Your use of our website and services is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.

22. Changes to These Terms

We may update or modify these Terms & Conditions from time to time to reflect changes to our services, website, business practices, or applicable legal and regulatory requirements.

When changes are made, we will update the Last Updated date at the beginning of this page.

Your continued use of the website after updated Terms & Conditions are published constitutes acceptance of the updated terms, to the extent permitted by applicable law.

23. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws and regulations of the State of Kuwait.

Any dispute arising in connection with these Terms & Conditions or our services shall be subject to the jurisdiction of the competent courts of Kuwait, to the extent permitted by applicable law.

24. Contact Us

If you have questions about these Terms & Conditions, our products, services, orders, or bookings, please contact us:

Maqs Al-Sindbad Tailors
Address: 14-4 Abu Dhar Al-Ghifari St. 19 Ln, Salmiya, Kuwait
Phone: +965 9954 4493
Email: sindbadtailorskwt@gmail.com