Last Updated: August 14, 2026

At Maqs Al-Sindbad Tailors, we want you to be satisfied with your purchase and our tailoring services. This Refund and Returns Policy explains the conditions and procedures for returns, exchanges, refunds, cancellations, defective products, and custom-tailored garments purchased through our website or services.

By placing an order or using our services, you acknowledge and agree to this policy, subject to your rights under applicable laws and regulations in Kuwait.

1. Standard Products and Fabric Purchases

For standard products and fabric purchases, customers may request a return or exchange subject to the applicable requirements of Kuwait's consumer-protection laws and the conditions stated on the purchase invoice.

Products returned for a change-of-mind return or exchange should generally:

• Be in their original condition.
• Be unused.
• Not have been washed, altered, cut, stitched, or otherwise modified.
• Include the original packaging and accessories where applicable.
• Be accompanied by the original invoice or sufficient proof of purchase.

Where applicable law provides a specific return or exchange period, we will comply with that requirement.

Kuwait's Ministry of Commerce and Industry has stated that consumers generally have a right to return or exchange qualifying goods within 14 days, subject to the applicable conditions and statutory exceptions.

2. Fabric Returns

Fabric is sold by the metre and should be inspected by the customer before cutting, stitching, washing, or otherwise modifying it.

Once fabric has been:

• Cut
• Stitched
• Altered
• Washed
• Damaged
• Customized
• Used for tailoring

it may no longer be eligible for a change-of-mind return or exchange, subject to applicable law.

If you believe the fabric is defective, damaged, incorrectly supplied, or materially different from what was ordered, please contact us as soon as possible so that we can inspect and resolve the issue.

3. Custom-Tailored Dishdasha Orders

Custom-tailored Dishdasha orders are prepared according to the customer's individual selections, measurements, fabric choice, design, and customization requirements.

Because of the customized nature of these garments, change-of-mind returns or refunds may not be available where the law permits an exception for goods made according to customer specifications.

However, this does not affect any rights you may have where:

• The garment is defective.
• The garment is materially different from what was ordered.
• We used the wrong fabric.
• We used the wrong color.
• We failed to follow the agreed customization requirements.
• The garment has a manufacturing or tailoring defect.
• Any other circumstance gives you a legal right to a remedy.

Kuwait's consumer-protection framework specifically recognizes rules concerning goods manufactured according to specifications determined by the consumer, while also providing protections for defective or non-conforming goods.

4. Measurement-Related Issues

If measurements were provided by the customer, the customer is responsible for ensuring that the submitted measurements are accurate.

If measurements were taken by our team, please contact us if you believe there is a measurement-related issue.

We will review the circumstances and, where appropriate, determine whether an alteration, remake, exchange, refund, or another remedy is appropriate.

Where applicable law provides a specific remedy for measurement-related issues, we will comply with the applicable requirements.

5. Defective or Incorrect Products

If you receive a product that is defective, damaged, incorrect, or materially different from what you ordered, please contact us as soon as possible.

Please provide:

• Your order number.
• Your name and contact information.
• A description of the problem.
• Photographs or videos where appropriate.
• Any other information reasonably required to investigate the issue.

Depending on the circumstances and applicable law, we may offer:

• Repair
• Replacement
• Exchange
• Refund
• Another appropriate remedy

Kuwait's consumer-protection rules provide remedies where goods are defective or do not conform to the agreed specifications.

6. Wrong Product or Wrong Specification

If we send you a product that is different from the product you ordered, please contact us immediately.

Examples include:

• Wrong fabric.
• Wrong color.
• Wrong quantity.
• Wrong length.
• Wrong product.
• Incorrect customization.
• Other material differences from the confirmed order.

We will investigate the issue and provide an appropriate solution in accordance with applicable law.

7. Returns Due to Change of Mind

Where a customer simply changes their mind about a qualifying standard product, the product must generally remain in its original condition and must not have been used or modified.

Certain goods or circumstances may be excluded from or subject to shorter return periods under applicable Kuwait regulations.

Kuwait's Ministry of Commerce and Industry has identified specific categories that may have different return/exchange rules, including certain evening and wedding clothing and other specified goods.

Custom-made garments, personalized products, and products that have been altered or prepared according to customer specifications may also be subject to specific statutory exceptions.

8. Return Shipping

If a return is approved because of a defect, incorrect product, or another issue for which we are responsible, we will determine the appropriate return-delivery arrangements.

Where a customer requests a return for another reason, any applicable delivery or return costs will be handled according to applicable law and the circumstances of the return.

9. Refunds

Where a refund is approved, we will process it using the original payment method where reasonably possible, or another method agreed with the customer where appropriate.

The time required for the refund to appear in your account may depend on the payment provider or financial institution.

We are not responsible for delays caused by a customer's bank, card issuer, payment gateway, or other third-party financial service provider.

Where applicable law requires a particular refund method or timeframe, we will follow the applicable legal requirement.

10. Order Cancellation

Customers should contact us as soon as possible if they wish to cancel an order.

Cancellation may not be possible once an order has entered processing, cutting, stitching, customization, preparation, or delivery.

For custom-tailored orders, cancellation availability may depend on the stage of production and applicable law.

If cancellation is legally permitted and approved, any applicable refund will be processed according to this policy and applicable law.

11. Appointment and VIP In-Home Measurement Service

Appointments for our VIP In-Home Measurement Service may be cancelled or rescheduled by contacting us as soon as possible.

Rescheduling is subject to appointment availability.

If a customer has paid for an appointment-related service, any refund will depend on:

• The timing of the cancellation.
• Whether the service has already been provided.
• The applicable service terms.
• Applicable Kuwait law.

If our team has already completed the requested measurement service, the service may not be eligible for a refund except where required by law or where the service was defective or materially incomplete.

12. Non-Returnable or Restricted Items

Certain products or services may not be eligible for ordinary change-of-mind returns because of their nature, condition, customization, or applicable legal exceptions.

These may include, where applicable:

• Custom-made garments.
• Personalized products.
• Fabric that has been cut or altered.
• Products that have been washed or used.
• Products damaged after delivery due to customer misuse.
• Products that cannot reasonably be returned to their original condition.
• Other products or services excluded by applicable law.

Nothing in this section is intended to remove or restrict any mandatory consumer rights provided by applicable Kuwait law.

13. Original Condition

For eligible returns, the product should generally be returned in the same condition in which it was received.

A return may be affected if the product has been:

• Used.
• Washed.
• Cut.
• Stitched.
• Altered.
• Damaged.
• Customized.
• Modified in any way.

This does not limit your rights where the reason for the return is a defect, non-conformity, incorrect product, or another circumstance for which the law provides a remedy.

14. Proof of Purchase

We may request reasonable proof of purchase before processing a return, exchange, or refund.

Acceptable proof may include:

• Original invoice.
• Order confirmation.
• Order number.
• Payment confirmation.
• Other information reasonably sufficient to identify the transaction.

15. How to Request a Return or Refund

To request a return, exchange, or refund, contact us using:

Maqs Al-Sindbad Tailors
Phone: +965 9954 4493
Email: sindbadtailorskwt@gmail.com

Please include:

• Your full name.
• Order number.
• Date of purchase.
• Product or service concerned.
• Reason for the request.
• Photographs or other supporting information where applicable.

We will review the request and communicate the next steps.

16. Inspection and Resolution

After receiving a return request, we may need to inspect the product or request additional information before determining the appropriate resolution.

Depending on the circumstances, we may offer:

• Replacement.
• Exchange.
• Repair.
• Refund.
• Alteration or correction.
• Another appropriate remedy.

Our decision will be made in accordance with the circumstances, the applicable product or service terms, and applicable Kuwait law.

17. Changes to This Policy

We may update this Refund and Returns Policy from time to time to reflect changes to our products, services, business practices, or applicable laws and regulations.

When changes are made, we will update the Last Updated date at the beginning of this page.

We encourage customers to review this page before placing an order.

18. Applicable Law

This Refund and Returns Policy is intended to operate in accordance with the applicable laws and regulations of the State of Kuwait.

Nothing in this policy is intended to exclude, restrict, or waive any mandatory consumer right or remedy that cannot legally be excluded or waived.

Kuwait's consumer-protection framework provides statutory rights concerning returns, exchanges, refunds, defective goods, and non-conforming goods, subject to applicable conditions and exceptions.

19. Contact Us

If you have any questions regarding returns, refunds, exchanges, cancellations, or defective products, please contact us:

Maqs Al-Sindbad Tailors
Address: 14-4 Abu Dhar Al-Ghifari St. 19 Ln, Salmiya, Kuwait
Phone: +965 9954 4493
Email: sindbadtailorskwt@gmail.com