Last Updated: August 14, 2026

Maqs Al-Sindbad Tailors respects your privacy and is committed to protecting the personal information you provide when using our website, products, services, booking system, and other online services.

This Privacy Policy explains what information we may collect, why we collect it, how we use it, how we protect it, and the circumstances in which it may be shared with third-party service providers.

By using our website or submitting information to us, you acknowledge the practices described in this Privacy Policy.

1. About Us

Maqs Al-Sindbad Tailors is a tailoring business based in Salmiya, Kuwait.

Business Address:
14-4 Abu Dhar Al-Ghifari St. 19 Ln
Salmiya, Kuwait

Phone: +965 9954 4493
Email: sindbadtailorskwt@gmail.com

2. Information We Collect

Depending on how you use our website and services, we may collect information such as:

Personal Information

  • Full name
  • Delivery address
  • Billing information
  • Location information provided for appointments
  • Other information you voluntarily provide

Order Information

When you place an order, we may collect information necessary to process and fulfil your purchase, including:

  • Products ordered
  • Fabric quantities or lengths
  • Order details
  • Delivery information
  • Contact information
  • Payment-related information where necessary

Custom Tailoring Information

When you use our custom tailoring services, we may collect information necessary to provide the requested service, such as:

  • Measurements
  • Fabric selections
  • Customization requirements
  • Other information necessary to prepare your garment

Booking Information

When you use our VIP In-Home Measurement Service, we may collect:

  • Preferred appointment date and time
  • Location/address for the measurement appointment
  • Other information necessary to arrange the appointment

Contact Form Information

When you contact us through our website, we may collect:

  • Name
  • Email address
  • Phone number
  • Message or enquiry details

We only request information that is reasonably necessary to respond to your enquiry or provide the requested service.

CITRA’s published guidance similarly emphasizes requesting only information required to provide the service and maintaining confidentiality of user information.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by our website, hosting provider, security systems, analytics tools, or other technical services.

This may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Date and time of visits
  • Referring website
  • General website usage information
  • Technical information required for website security and operation

This information may be used to maintain website functionality, security, performance, and reliability.

4. How We Use Your Information

We may use the information we collect for purposes including:

  • Processing and fulfilling orders
  • Processing payments where applicable
  • Arranging delivery
  • Providing custom tailoring services
  • Processing fabric and Dishdasha selections
  • Arranging appointments and VIP in-home measurement services
  • Responding to enquiries and customer service requests
  • Communicating with you regarding your orders, bookings, or services
  • Sending necessary transactional notifications
  • Maintaining and improving our website
  • Maintaining website security
  • Preventing fraud, abuse, or unauthorized activity
  • Understanding website usage and improving our services
  • Complying with applicable legal and regulatory requirements

We will not use your personal information for purposes unrelated to the services we provide unless permitted by applicable law or otherwise disclosed to you.

5. Payment Information

When you make a payment through our website, payment information may be processed by the relevant payment service provider.

We do not intend to store complete payment card information on our website unless such storage is specifically required and lawfully permitted.

Payment providers may collect and process information according to their own privacy policies and terms.

You should review the privacy policy of the payment provider used for your transaction.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, maintain sessions, improve website performance, and understand how visitors use the website.

Cookies may be used for purposes such as:

  • Maintaining shopping carts
  • Remembering language preferences
  • Maintaining user sessions
  • Improving website functionality
  • Website security
  • Analytics and performance measurement

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the website.

7. How We Share Your Information

We may share personal information with trusted third-party service providers when reasonably necessary to operate our website and provide requested services.

These may include:

  • Payment service providers
  • Hosting providers
  • Website and technical service providers
  • Delivery or logistics providers
  • Appointment/booking service providers
  • Security and fraud-prevention services
  • Analytics providers
  • Other service providers assisting us in operating our business

We only request and share information that is reasonably necessary for the relevant service or business purpose.

We do not sell your personal information.

We may disclose information where required by applicable law, regulation, court order, or lawful request from a competent authority.

CITRA guidance emphasizes protecting the confidentiality of user information and requesting only information necessary to provide the service.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

These measures may include:

  • Secure website connections
  • Access controls
  • Security monitoring
  • Regular software and security updates
  • Appropriate hosting and infrastructure protections
  • Restricting access to personal information to authorized persons where reasonably necessary

However, no website, online service, or electronic transmission can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Completing orders
  • Providing services
  • Managing bookings
  • Handling customer service enquiries
  • Maintaining appropriate business records
  • Meeting legal, accounting, tax, or regulatory obligations
  • Resolving disputes
  • Enforcing our agreements

When information is no longer reasonably required, we may delete or securely dispose of it, subject to applicable legal and regulatory requirements.

10. Your Privacy Rights

Depending on applicable law and the circumstances of the processing, you may have rights concerning your personal information, including the right to:

  • Request information about personal data we hold about you
  • Request correction of inaccurate or outdated information
  • Request deletion where legally applicable
  • Withdraw consent where processing is based on consent
  • Object to or restrict certain processing where legally applicable
  • Ask questions about how your information is collected and used

CITRA’s data privacy materials recognize mechanisms relating to consent withdrawal, access, correction, and deletion of personal information.

To exercise a privacy-related request, please contact us using the contact details provided below.

We may need to verify your identity before processing certain requests.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, services, social media platforms, payment providers, or other external services.

We are not responsible for the privacy practices, security, or content of third-party websites.

When you leave our website or use a third-party service, we recommend reviewing that provider’s privacy policy before providing personal information.

12. Analytics

We may use analytics and similar technologies to understand website traffic, visitor behavior, and general website performance.

Analytics information may include technical information such as IP address, browser/device information, pages visited, visit duration, and other usage information.

Analytics providers may process information according to their own privacy policies and applicable requirements.

13. Children’s Privacy

Our website and services are not intentionally directed toward children.

We do not knowingly request or collect personal information from children for purposes unrelated to providing our services.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter and take appropriate action where necessary.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal requirements, regulatory requirements, or privacy practices.

When we make changes, we will update the Last Updated date at the beginning of this Privacy Policy.

We encourage visitors to review this page periodically to remain informed about how we handle personal information.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle personal information, please contact us:

Maqs Al-Sindbad Tailors
Address: 14-4 Abu Dhar Al-Ghifari St. 19 Ln, Salmiya, Kuwait
Phone: +965 9954 4493
Email: sindbadtailorskwt@gmail.com